سياسة الاسترجاع

Our Commitment to Perfection At Petals by Riri, we deal exclusively in premium, fresh imported botanicals. Due to the delicate and highly perishable nature of our luxury arrangements, we are unable to accept physical returns or offer standard refunds once an order has been crafted or delivered.

However, your absolute satisfaction is our absolute priority. If any aspect of your arrangement does not meet your expectations upon arrival, please contact our Floral Concierge via WhatsApp at +971 581346317 within 2 hours of delivery. We will immediately review your request and, if necessary, send our courier to replace the arrangement with our compliments.

Subscription Cancellations & Pauses For our Concierge Membership clients, we understand your lifestyle is dynamic. You may pause, modify, or redirect your weekly delivery to an alternative address or event within Dubai at any time. We request a 48-hour notice prior to your scheduled delivery date to accommodate these changes flawlessly.